Terms and conditions

General terms and conditions when booking ticket and other on the Internet.

These general conditions apply between the seller, as a provider and the person himself or through others making a booking on the provider's website. Or through the seller`s associated online partners. The terms and conditions applies for lift tickets, activities, and purchase of other products and services. Or a combination thereof.

Responsible seller:

Kittelfjällsliftarna AB
XX - Kittelfjällsliftarna AB
Address: Postadress: Kittelfjäll 274, 923 95 Kittelfjäll, Sweden
VAT Number: 556581-7490
Email: skidboden@kittelfjall.com
Phone: +46 (0)940-810 20

1. Subscriber responsibility
Before making a final order the subscriber shall read and familiarize themselves with important information about the product .The subscriber is responsible for ensuring that the purchase is in accordance with their own wishes. The subscriber is also responsible for ensuring that information on the confirmation (only sent as e-mail) is in accordance with the order.

You can also register and login as user via social login (Facebook and Google). When you register using Facebook or Google you will be able to use your account with your credentials.
You can always change your personal information by login on to "My page"

2. Lift ticket
When buying a lift ticket online you can buy this with or without a data medium, eg. Keycard. If you buy a lift card with an existing keycard, it is charged at the first pass in the lift's turnstile If you have purchased a new keycard online this can be picked up at the destination.

If the resort has QR/Barcode readers at the turnstiles the ticket  can be downloaded to your smartphone (for offline use) and use to access the turnstile directly

If the resort has a vending machine or a pickup box the QR/Barcode can be used to pickup your tickets at the destination. If the destination do not have this, please go to the ticket office. 

3. Implementation of your order
After correctly having executed the online payment you will receive a receipt by e-mail. The receipt will contain all the details of your purchase and can also be brought to the ski resort.

The order is not completed and not valid in the following cases:
- Subscriber has not received mail with return receipt with a confirmation /reference number.
- If the online payment is canceled for various reasons and payment fails.
- The payment is not accurate or complete so that the amount is not deducted from the account.
- Thus the provisional reservation will be cancelled after a short time and the trade is invalid.

If you have a question if your order is correctly processed, please contact us

4. Payment
We use a payment solution from Nets AS - Netaxept. Third party will not have access to your personal information or credit card number. Netaxept uses Secure Socket Layer (SSL) when transferring personal information. SSL creates a secure (encrypted) connection between your computer and Netaxept. In this way information is transmitted safely without unauthorized access .

5. Right of withdrawal
When purchasing ticket on the internet there is no right to cancel or refund, With reference to the Act §22 letter m) . This also applies to packages and promotions that contains fixed dates. Or with a lift ticket on a specific date attached to an event. In case of illness or injury-contact us!

6. Refunds in case of interruption of service
If it has not been possible to use part of the lift system to the extent that the consumer has had reason to expect, due to interruption of service, the con- sumer is entitled to a refund. Refunds are not due for temporary and short- term stoppages due to repair and maintenance, which for safety reasons must be carried out immediately and cannot be performed at other times. 

If the interruption of service was caused by events outside the control of the operational management, such as a power cut, high winds, fog and other, similar conditions that the operational management could not have foreseen when the ski pass was sold, or the consequences of which could not be avoided, the following will apply:
✳ Refunds are not due for interruptions of service of a duration of less than 1/3 of the period of validity of the ski pass.
✳ By interruption of service is meant that fewer than 1/3 of the ski area’s ski lifts that are open for the season and operating at the time of the interruption, are in use.
✳ Refunds due to interruptions of service should correspond to the portion of the ski pass period of validity that could not be utilised.

7.Refund in the event of injury or sickness
Refund of a ski pass due to injury or sickness is offered for the period the ski pass could not be used, on presentation of a doctor’s certificate. Refunds are paid on condition that the consumer has not used 2/3 or more of the period of validity of the ski pass

8. Change in taxes
If taxes and fees or changed, thus leading to an increase in costs for providers after the order is completed and paid. The may then price be increased correspondingly to the order. The price change shall be notified immediately.